Ernest Hemingway said it best when he wrote “Wine is one of the most civilized things in the world and one of the most natural things of the world that has been brought to the greatest perfection, and it offers a greater range for enjoyment and appreciation then, possibly, any other purely sensory thing.”

You see, wine is the universal language that never dies, has no borders and only gets better with time. It’s varietals, brands, flavors and aromas are the elements of wine, but it’s the refinement of this craft over the ages that really defines what wine really is. Our appreciation of wine will be illustrated to our guests in every glass we pour and every smile we create if our own knowledge is mirrored by the level of passion we place in learning.

– Nick Arenas, National Director of Beverage and Beverage Innovation, Levy


Welcome to the Waitstaff Training series of videos. Although the intended audience is restaurant servers, many who are new to wine may also find the series informative.

Segment 1- Introduction »
The introductory segment of the Waitstaff Training video series. (1:49)

Segment 2 - Varietal Information »
Basic introduction to the varietals covered in the Waitstaff Training series. (5:51)

Segment 3- The Wine Label »
Wine label basics. (4:31)

Segment 4- Presenting & Opening Wine »
Proper steps to present and open a variety of wine containers. (7:04)

Segment 5- Pouring & Serving Wine »
Demonstration of proper pouring and serving techniques. (2:40)

Segment 6- Tasting Wine »
Introduction to wine tasting. (3:37)

Segment 7- Enjoying Food & Wine »
General guidelines for enjoying wine and food together. (5:45)


The Foundation curriculum provides basic wine knowledge and service skills for entry into the hospitality trade or an introduction to wine. The training is comprised of a series of modules and videos. It is estimated the courses will take approximately 1 hour to complete.

Foundation: Introduction » 
The introductory segment to the Foundation training series. (10:05)

Foundation: The Experience of Wine »
Learn how to taste wine, describe wine, store wine, and enjoy wine and food. (23:22)

Foundation: How We Grow Wine »
The different aspects of grape-growing. (16:42)

Foundation: Winemaking »
The winemaking process from start to finish. (6:59)


The Spirits Education courses provide basic knowledge on main categories of spirits. Each module gives a brief history, creation process and common regions in which the spirits are found. This course takes approximately 25 minutes to complete. 

Part 1: Background and History » 
The introductory segment to the Spirits Education training series. (6:00)

Part 2: The Clear Spirits » 
Basic knowledge on the variety of clear spirits and their distillation processes. (6:00)

Part 3: Brown Spirits » 
The different kinds of brown spirits, their distillation processes and the regions they in which they are found. (6:04)

Part 4: Whiskeys » 
The different types, production and aging of whiskeys . (5:39)

Part 5: Liqueurs and Bitters » 
The types of these flavored sweetened spirits and how they are made. (1:52)